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Telecommuting vs. Face-to-Face Communication

 Todd Marcum 

There are a few clients I work with that have traditionally allowed telecommuting but many are stepping away from it, and not because employees are abusing the privilege.  I think it is universally accepted that a motivated employee will work a little extra at home just to make sure they are earning their keep.  

“But the reality is you can work at home, but you can’t be part of a team from home or a leader from home.”

Maybe three or four times a year when I have something intense to focus on, I may stay at home. But the reality is you can work at home, but you can’t be part of a team from home or a leader from home. At Access, when we have the opportunity to hire someone, one of the most important considerations is what they will bring to our team. That being the case, it would seem only logical that we would want them to work closely with others and to create a relationship that transcends a text and a phone call. 
 
The move to e-meetings, emails and communication via PDFs can be a dangerous thing for companies who are using these tools to completely replace face-to-face communication. Some of the most valuable information you get from a client rests outside of the meeting punch list. Failing to create a relationship puts a company in dire danger to becoming a commodity vendor.  
 
Topics: Agency Life