Access started with an intense, two-month discovery phase talking to all user groups to find out how the website should function for them. This included on-campus surveys with students, online surveys to key stakeholders, and three focus group sessions with faculty and staff. This information guided discussions and working sessions with the website committee to develop site architecture, design, and usability. Access created a site with more than 300 pages of content, multiple administrators, and a strict content approval process. The website is responsive with all content being displayed on desktop browsers, tablets, and mobile devices, resulting in 70 percent more users and a 31 percent increase in mobile use.